TERMS
& CONDITIONS:
Clients of 707
Travel Services (Pte) Ltd
(hereinafter known as the Company) are deemed to have read, understood and
accepted the terms and conditions stipulated here under:
RESERVATION AND DEPOSIT
Full payment of tour fare is required should the booking is less than 60
days from the departure date. A minimum deposit of 50% of tour fare is
accepted when the booking/reservation more than 60 days ahead of departure
date. The balance of the tour fare must be paid at least ONE MONTH prior
to departure. Failure to comply with this may result in an automatic
cancellation of your reservation and forfeiture of your deposit.
TOUR FARE AND EXCLUDE CHARGES
Tour packages included items and services stated in this booking form will
be accorded inclusive in the tour fare. Other then listed, additional
items or services when required and used will be exclude from tour fare
and it is payable by passengers and travellers. Such items and services
are airport taxes, excess baggage charges, deviation charges, all
additional charges incurred by extension stay on client's request,
insurance, visa fees, custom levies, portage, international and local
telephone calls; room service or any item or service of a purely personal
nature such as laundry, beverages, or meals not specified in the
itinerary; and optional excursions.
Packages sold are 'Free N Easy' packages; the tour fare is inclusive of
Sit–in Coach BUS FARE / AIRFARE AND HOTEL ACCOMMODATION ONLY. UNLESS
STATED IN THE BOOKING FORM THAT TRANSFERS AND MEALS if provided.
Tour fares are subject to revision without prior notice, arising from
increase in airport taxes, airfares, transportation costs, hotel rates,
local taxes, currency fluctuation, etc.
EXTENSION OF STAY
In the case of extension stay at the client's request (self-extension) on
and upon tour commencing, the extension of stay is permitted and at your
own expense for all costs and charge due the extension. Existing
items/services unused will be forfeited. Reversion to the original tour
schedule is not permitted, once a request for an extension of stay is
acted upon and arrangements are finalised prior to departure. The fare
shall not include any additional charges of such extended stay. No refund
in partial or full for unused service.
AMMENDMENT FEES
A fees of S$50 per amendment to an existing booking will apply in addition
to any charges imposed by transport operator, hotels, ground operators or
airlines. An amendment does not constitute a transfer to another tour
wherein cancellation fees shall apply. In the event of after amendment,
any balance amount after all amendment and additional charges will be
forfeited by the Company.
CANCELLATION CHARGES
please refer to terms of payment and cancellation charges in the tour
brochures. Where such charges are not specified in the relevant brochures,
including trip cancellation irrespective of visa rejected by the Embassy
or any other specified reasons the following shall apply prior to date of
departure -
|
UPON
CONFIRMATION |
50%
of Tour Fare |
|
7-14
DAYS |
75%
of Tour Fare |
|
LESS
THAN 7 DAYS |
100%
of Tour Fare |
REFUND
POLICY
with condition that one or more items or services of the tour package
cannot confirm and cannot able to stipulate with another or due to not
agreed by booking person, the Company will refund the tour fare amount to
passengers and travellers.
No refund or reduction of the tour fare will be made to a client who does
not part-take in any meal, sightseeing, or does not utilise the
accommodation provided, during the course of the tour.
In the event of vehicle breakdown due to unforseen circumstances, with
reasonable waiting time (max. 5 hours) for another replacement to come,
should this time exceeded, the fee charged for current service (individual
component) will fully refunded. Demand for full refund of total amount of
tour packages and service will not be entertained unless with supportive
reasons and evidence.
From the received of the refund request order issued by staff of the
Company, the process for refund will take up to 6 weeks from the issue
date. The Refunded amount will be posted to passengers address or
self-collect if preferred. Should passengers do not receive the mentioned
payment cheque after 6 weeks; passengers may call to our office to check
the outcome. Refunded amount will be issue in one cheque to the booking
person’s name. Unless the claiming person being not the booking person
to proof that the tour fare amount is paid by him/her.
TRAVEL DOCUMENTS REQUIREMENT
Valid international passport (validity period at least six months from the
date returning to Singapore) travel visas (if any) are required. Ample
time must be given to us for the application or visas. For National
Service men and Reservists, it is your responsibility to ensure your own
eligibility for exit permits.
TRAVEL INSURANCE
You are strongly recommended to arrange insurance coverage prior to
commencement of your tour.
BUS COACH & SEATING ARRANGEMENTS (vehicles)
Under LTA & STB regulations, Malaysia Tour Coaches are NOT allowed
to pick up Singapore Travellers from Singapore to Malaysia. Penalty will
be charged for violating the rules. Singapore Tour Operators are required
to engage Singapore Registered Tour Buses (with permit to enter Malaysia)
to convey Traveller from Singapore to JB. Changes of Buses in JB Custom
(via Woodlands or Tuas) are required.
*Bus Coach is based on Sit-in Coach Basis. Sit In Coach (SIC) means you
join other clients signed up for tour of the day in the same coach. The
coach will pick up clients from different hotels/locations, and at end of
day drop clients off at selected hotels/locations. Program is more
structured, some time is lost with the pick ups and drop offs.*
Seating arrangement for bus coaches are done by the computer system,
requesting for certain seat requirements cannot be entertained.
Finalisation of the seat numbers will be generated by the system. In the
event when no seat numbers given either being free seating or group tour,
for convenience of all members of the group, passengers is requested to
rotate their seating arrangements on the tour coach during the period of
the tour. Please co-operate when called upon to do so by the tour leader
or guide.
Should there be difficult and uncooperative tour passengers and travellers
onboard the vehicle, whose act and conduct which any staff of the Company
(bus captains, tour guide, tour leader and coordinator) deems it to be
unreasonable and detrimental to the self-being interest, enjoyment and
safety of other passengers and travellers in the smooth running, in
general, the acting staff has the discretion to deal with such persons as
he/she deem it. Including demanding involved person and its members to
leave the vehicle or rejects them to continue with the tour group.
PASSENGERS LIABLITIES AND RESPONSIBLITIES
All documents issued by the company to passengers and travellers should be
retained till destination and tour complete, at all times ready for
inspection when requested during the tour or upon collection of other
vouchers and documents.
Be early at correct assemble place for every departure (at least ˝ hour
before departure). Maximum 15 mins waiting time for late comer passengers
/ travellers may be granted with condition. Late comers will need to take
their own way to either catch up with the vehicle or other mode of
transport to their destination. The company will not be liable and
responsible for any charges or cost to such arrangements.
Each passenger / travellers is only allowed to carry 2 reasonable sized
baggages each not exceeding 10 kilos in weight or non-standard sized
baggage will be rejected and it is passengers and travellers
responsibilities to find their own ways to ship or transport excess weight
baggage and large/odd sizes baggage at their own expenses and cost. The
Company will not entertain any claims and refund of items and services or
claims to transport such baggage.
Under all travelling countries law and act, illegal and restricted items
are not permitted to be carried onboard the vehicles, once discovered, the
involved person shall face all consequences, also demanded to leave from
the vehicle. No compensation or claims from the company for such action.
THE COMPANY’S LIABILITIES AND RESPONSIBLITIES
707 Travel Services Pte Ltd and its agents, acts only in the capacity
of an agent for the passenger and shall not be liable for any injury,
damage, loss or delay to the property of person, or expenses of whatever
kind arising from the use of our services from sickness, fire, natural
calamities, acts of god, strikes, government restrictions, law and
regulations or whatsoever caused. Any losses or additional expenses
resulting from the above shall be fully borne by passengers / travellers.
The Company and/or its associated agents act only as agent for the
transportation companies, hotel contractors and other principals.
Documents, tickets and vouchers are issued subject to those terms &
contracts under which these services are provided.
Individual person participating in any tour or holiday organised by the
Company and/or it's associated agents is liable in every respect to
carrying his/her own risk of which the Company and/or it's associated
agents shall not be responsible to any person in the event and as a result
of the following:
1) Inaccuracy in, miss-description of, or charges to any tour or it's itinerary
2) Additional expenses incurred due to illness of clients, delays or change of air flight or any transport, mode of service, weather, strikes, civil commotion, war, accident, or other causes.
3) Loss of or damage to baggage or personal effects and travel document. It shall be the responsibility of the client to effect insurance if he/she so desires.
4) Deportation or refusal of entry by Immigration Authorities of a client resulting from invalid or improper travel documents, possession of unlawful items, or behaviour of activities which are considered subversive by the foreign government concerned, or for any other causes.
In any way
necessary, the Company and/or it's associated agents reserve the right to
alter or modify with or without prior notice the itinerary, travel
arrangements, hotel accommodation, flight or any transport carrier
schedule, or in circumstances over which the operators have no control.
The Company reserves the right to cancel or withdraw at any time bookings
made by or on behalf of clients of which the Company shall not be liable
for such withdrawal or cancellation except that money paid by such clients
to such bookings shall be refunded
Should there be any difficulty or uncooperative client whose act and
conduct during a tour, the tour leader (if one is assigned) deems to be
unreasonable and detrimental to the environment, interests, well-being and
safety of the other tour members and the smooth-running of the tour in
general, the tour leader shall have full discretion to deal with such a
client as he/she (the tour leader) deems fit including requiring such
client to leave the tour. The decision of the tour leader in this respect
is final and the Company shall not make refund for any uncompleted portion
of the tour.
Vouchers and tickets once issued is non-endorsable, non-reissuable and
non-reroutable. Any alteration on the routing or change of date of travel
by the passenger-client is solely at his/her own risk and responsibility.
The Company and/or it's associated agents shall not be held responsible
for any inconvenience arising there from and/or it's associated agents
shall not be held responsible for any inconvenience arising there from
and/or any expense so incurred.
Passenger named below has read and understand the agreement above and
represents the rest of passengers that he/she has book for to agree to the
terms and conditions mentioned above.