What currency are the rates shown in on the web site?
The prices are shown in the currency selected.

What is the difference between "Available" and "On Request" confirmation?
"Available" confirmation indicates that your request is available from our exclusive allotment space and you will receive immediate confirmation. ("Available" confirmation indicates that your request is available from assigned rooms that we hold for Gextravel clients. If booked, these can be confirmed in seconds). "On Request" confirmation is where we have no pre-assigned rooms available that match your requirements and need to request room(s) for you directly from the hotel. If you book an item showing "On request" we will contact the supplier on your behalf and we will endeavor to send you a reply within 48 hours.

Are the rates on your site per person or per room per night?
All rates quoted on our site for accommodation bookings are for the duration of the whole stay for all rooms requested. For sightseeing tours, all rates quoted are per service for all persons. For Private Transfer and Private Sightseeing, all rates are per car per service. For Car Hire, the rates are for the duration of the whole days for the vehicle requested. All prices include service and local taxes.

Do children receive discounted rates?
The child reduction policy varies from property to property and service to service. Where we are able to offer child reductions, we will include these reductions in the price quoted. Please note that there are some sightseeing tours which children under certain ages are not permitted to join.

How do I know if my hotel reservation is confirmed?
If you book a hotel that is showing "Available" confirmation, you will receive a confirmation email within a few minutes. If you make an "On Request" booking, assuming the hotel is able to accommodate your request, you will receive a confirmation email from us within 48 hours. Confirmation emails will include full booking details and confirm the price you have paid. If an "On Request" booking cannot be confirmed by the hotel, we will advise this to you by email within 48 hours. If you have not received anything from us it is possible that you may have typed the wrong email address. Please contact your travel agent.

Do I need to confirm my booking with the hotel directly?
No. The voucher printed from the web site is all you need. Please note that for hotels showing "Available" confirmation Gextravel has rooms assigned for our clients and we only supply your name to the hotel 72 hours prior to your arrival; if you contact them before this they will not have your details yet. For "On Request" bookings we forward your name to the hotel at the time of booking. In neither case do you need to contact the hotel yourself.

How do I use 'My Account'?
To access the details of any of your bookings please click on ‘Your Account’ link on the Homepage. Enter the email address and the password submitted when making your booking. To amend or modify the booking details i.e. booking name/dates of stay/number of nights please click on the underlined Booking Reference Number. Please note that all amendment requests are subject to availability and that charges may be applied for decreasing the number of rooms or nights. Please refer to our Booking Terms for full details.

How much will I be charged if I cancel a booking?
Please refer to our 'Booking Terms'.

What happens if I need a refund?
Any refund authorized will be credited directly to the credit/charge card that was used to pay for the booking. Please refer to 'Booking Terms' for further details.

How safe are my credit card details?
For secure online payment, we use Secure Socket Layers (SSL) to ensure the privacy of the information provided to us and at no time are your credit/charge card details transmitted unencrypted over the internet. For further information, please refer to our privacy statement.

Can I use a credit/charge card with an international billing address?
Yes, if you have a credit/charge card with an international billing address, you can use it to book a hotel. The address you enter at the payment stage needs to exactly match the credit/charge card billing address.

How do I get to the hotel?
All hotels on the website have a report that contains information relating to its location. It is your own responsibility to arrange travel to and from the hotel.

Why is the price different to when I last checked?
Apart from changes that may be made to reflect market conditions, the prices are shown in the currency requested by the user and these are subject to currency fluctuations. Therefore there may be slight variations in price on a daily basis that will reflect any movement in the currency exchange levels. Once a booking has been created however, the currency exchange rate for that booking is fixed as those at the booking creation date, even if further items are added to the booking.

Who do I contact if I need help?
If you need someone to assist you with your bookings, please contact your travel agent. If you have any queries or anyone to guide you through using this web site please contact your travel agent. You can find the contacts in 'Contact us'.